Refund and Cancellation Policy

This website is owned and operated by ​EcommTiger, LLC. (“Company,” “we,” or “us”).

This Disclaimer, along with the Terms of Use and Privacy Policy, governs your access to and use of EcommTiger.com, including any content, functionality and services offered on or through EcommTiger.com (the “Website”), whether as a guest or a registered user.

Please read the Disclaimer carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Refund and Cancellation Policy when this option is made available to you, you accept and agree to be bound and abide by the Disclaimer. If you do not want to agree to the Refund and Cancellation Policy, you must not access or use the Website.​

Our company relies on this Refund and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by email, our initial response is to assist getting technical support or customer service for the customer of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

CANCELLATION POLICY

A customer may cancel a product with a recurring billing subscription at any time from the Account Dashboard. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments. If you used Paypal you will need to cancel your recurring payment from the recurring payment tab (personal account).

If you sign up for EcommTiger and find that it’s not a perfect fit, please send a cancellation request by email to support@ecommTiger.com from the registered email address. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.

If you request by email to cancel your subscription, we will need the following information to send in your cancellation request at support@ecommTiger.com: your billing information (name, transaction ID, etc.), email address, login name or email address of the registred account. 

REFUND POLICY

Our refund policy for all EcommTiger products is as follows: 

Customers requesting a refund after expiration of the return period set forth in the applicable Refund Policy will be required to work directly with the technical support or customer service.

 

EcommTiger LLC. cannot be held responsible for the financial situation of its customers as they should know if they can afford or not our services. That being said, refunds are NOT possible after purchasing one of our services, using the digital data and then claiming that you can’t afford it anymore or that the money could have been used somewhere else.

EcommTiger LLC. cannot be held responsible when the customer claims that he wasn’t aware of the terms of a service. The terms of our services are present at the account creation, at the checkout page and on the first invoice (ex: 2.99$ one). The customer is also asked to agree to the terms and conditions of the membership before creating the subscription. Therefore customers are informed from the beginning and creating an account with us represents your acceptance of the terms presented.

EcommTiger LLC cannot be held responsible for claims such as “service not as described” or other similar claims. All of the data and services provided by our services are described on our homepage and customers know with clear examples what they will receive before buying. 

EcommTiger LLC. cannot be held responsible for any technical issues the customer may have in controlling the status of his subscription on his end. Registered customers can manage their subscription at any time and have total control over their subscription. Our website is also mobile friendly, therefore can be accessed by desktop, laptop, tablet and mobile phone with an active internet connection. Also customers have the option to email us at support@ecommTiger.com and we can cancel their subscription for them.The steps of cancellation are also presented on the FAQ section and Cancellation Policy. Claims such as not knowing how to cancel are therefore not valid. Not cancelling on time is also not a valid reason for a refund.

EcommTiger LLC, cannot be held responsible for the fact that the customer doesn’t cancel his subscription on time or forgets about it or does not use our services anymore after the monthly charge is made. Claims such as no longer use the service are not considered valid since customers have 3 days to test the service and decide whether they want to keep the subscription yes or no from the account dashboard.  In these cases a refund is NOT possible.

EcommTiger LLC cannot be held responsible for any financial/tax/government changes which the customer encounters.

EcommTiger LLC cannot he held responsible if the customer uses a wrong/non existing email for registration on our website. Mistakes such as these need to be notified as soon as the account is created within 24 hours, so that further charges can be managed. If a wrong email is used, the customer will be unable to manage his subscription, since for the process of cancellation, all customers receive a link of confirmation on the email address used for registration. 

 

REASONS A PURCHASE MAY BE REFUNDED

EcommTiger has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, our company reserves the right to reverse a sale, including but not limited to the following:

If the customer applied for the membership, but didn’t log into the account to use the digital data;

If the customer provides a valid report that the charge was fraudulent or unauthorized;

If your refund request is granted by our sales team, the transaction will typically be processed within 10 days of receiving it. The refund for the net price of your claim will be processed through the same method as the original payment.

CONTACT US

EcommTiger, LLC. welcomes your questions or comments regarding the Disclaimer:

EcommTiger, LLC.
Register code: 14991603
Katusepapi tn 4/1, 11412
Tallinn, Harju maakond

Email Address: support@ecommTiger.com

Effective as of January 01, 2018.

Update: 6 January 2021

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